Shiwal Singh
Client Success & Risk Advisory | SaaS & CRM (Salesforce) Expert | Business Process Improvement | Bridging Technical Support with Business Strategy | MBA (International Business)
- Role
- Customer Support Representative at HighLevel
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Shiwal Singh
Product Operations | B2B SaaS | Jira · Figma · SQL · REST APIs · Agile · Product…
Experience
Customer Support Representative
Apr 2025 — Present · TX, US
Supporting clients in building and optimizing their digital presence and automation systems using HighLevel and associated tools: Funnel & Website Development:Design and deploy high-converting funnels, websites, and online stores tailored to client goals. Integrations & API Management:Set up and troubleshoot APIs and third-party integrations using tools like Postman; ensure seamless data flow between platforms. Automation & Workflows:Build and optimize automation workflows for lead nurturing, customer engagement, and service delivery. Opportunity Management:Configure and manage the opportunity pipeline, segmenting leads and prospects across custom pipelines to boost conversions. Domain & Email Setup:Handle website and email domain configurations including DNS settings, email deliverability, and reputation management. Analytics & Reporting:Track performance metrics and generate actionable insights to improve campaign and system effectiveness. Support & Troubleshooting:Provide technical support via platforms like Freshdesk and support endpoints; resolve client issues efficiently. Client Reputation Management:Monitor and manage online reputation systems, ensuring high trust and credibility for client brands.
Education
Amity University
Master of Business Administration - MBA, International Business Management
Doctor Ram Manohar Lohia Awadh University
Bachelor's degree, Art/Art Studies, General
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