Shivtosh Dwivedi
Director of Sales Operations | Revenue Enablement | CRM & Process Optimization | GTM Strategy | P&L | 15+ Years | Growth & Retention Leader
- Role
- Head of Operations at Happy Nature
- Location
- Ghaziabad, IN
- LinkedIn followers
- 500 followers
About Shivtosh Dwivedi
I’m a Sales & Operations Leader with 15+ years of experience helping companies scale through data-driven strategy, operational excellence, and client-focused transformation. As Director at Eye Web Solution, I’ve led cross-functional teams in delivering enterprise-grade digital solutions while optimizing revenue operations and accelerating growth. Key achievements include: Boosted client retention by 25% by enhancing service offerings and streamlining delivery processes Implemented CRM and automation systems (Salesforce, HubSpot) to improve pipeline visibility by 30% 🧩 Aligned business operations with strategic GTM goals, reducing sales cycle by 15% Managed P&L, vendor partnerships, and a diverse sales/tech team to deliver scalable client outcomes I specialize in CRM optimization, performance tracking, and integrating sales strategy with operational systems to drive long-term client value. Whether transforming lead-to-cash processes or redefining customer engagement, I deliver measurable impact.
Experience
Head of Operations
Jun 2020 — Present · Gurugram, IN
In my role at Happy Nature, I led operations with a focus on vendor management and logistics, driving efficiency and strategic growth. By optimizing last-mile delivery processes, I significantly enhanced customer satisfaction and operational performance. My analytical approach to business data informed key strategic decisions, contributing to a measurable increase in overall efficiency.
Education
Sikkim Manipal University - Distance Education
Master of Computer Applications - MCA, Computer and Information Sciences and Support Services
IMT CDL Ghaziabad
PGDM, Business Administration, Management and Operations
Chhatrapati Shahu Ji Maharaj University (CSJMU), Kanpur
Master of Arts - MA, Digital Arts
Arena Animation
Associate of Arts - AA, Web Page, Digital/Multimedia and Information Resources Design
Chhatrapati Shahu Ji Maharaj University (CSJMU), Kanpur
Bachelor of Arts - BA, Digital Arts
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