Shiv T.
Quality Analyst || Customer Support || Content Moderation || Fintech Support
- Role
- Quality Analyst at TaskUs
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Shiv T.
Highly motivated and experienced professional with a unique blend of skills in Quality Analysis, and Data Analytics. Possessing 4+ years of experience in Quality Analysis and Business Development, with strong technical skills in SQL, spreadsheets, MS Excel, Python, Tableau, and Google Studio. Familiarity with Google APIs and hold Google data analytics certification. Proven ability to analyze and interpret data, identify patterns and trends, and drive business growth. Committed to utilizing technical expertise and experience to drive business success through data-driven insights and strategies.
Experience
Quality Analyst
May 2024 — Present · Indore, IN
As a Quality Analyst at TaskUs, I audit and evaluate customer interactions across 7+ lines of business, including content moderation, appeals, fraud, and dispute management. I was selected as a pilot QA, responsible for setting up the initial quality framework for a new eCommerce client. My role involves ensuring compliance with client expectations, identifying gaps in performance, and driving improvements through feedback and collaboration.Key Contributions:Led calibrations with clients and internal teams to align QA metrics.Created case gap analysis reports that helped reduce agent errors.Trained new QAs, enhancing audit consistency and process knowledge.
Education
Jagran institute of mass media communication
Diploma of Education
2020 — 2021
Acropolis Institute of Technology & Research, Village Raukhedi, Khasra No. 144/3, Indore Bypass Road, Indore-453771
Bachelor of Engineering - BE
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