Shivswami Chavan

Business Analyst | Data Enthusiast | Engineering Graduate | Open to New Opportunities

Role: Customer Success Operations at Faclon Labs
Location: Mumbai, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Shivswami Chavan

As a Customer Success Operations professional with a background in Computer Science…

Experience

Customer Success Operations
Faclon Labs
Oct 2025 — Present · Mumbai, IN
Client Relationship Management: Manage customer relationships through regular health checks, communication touchpoints, and proactive issue resolution to ensure continued satisfaction.• Project Onboarding & Delivery: Lead client onboarding and project handover processes, ensuring seamless transitions and alignment across teams.• Cross-Functional Coordination: Partner with Customer Success Managers, Sales, and Technical Leads to drive project success and improve client engagement.• Issue Resolution & Service Quality: Identify and resolve operational challenges with technical teams to minimize client disruptions and maintain service quality.• Retention & Upselling: Contribute to customer retention and upselling opportunities by analyzing usage patterns and optimizing engagement strategies.• Process Optimization: Continuously refine workflows to enhance reporting accuracy, response time, and overall customer experience.

Contact information

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•••••@faclon.com
Personal email
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Current company

Faclon Labs

Software Development · 161 employees · Founded 2020 · Palo Alto, California, United States

Faclon Labs is powering the future of industries with its Industrial AI and IoT platform transforming factories, utilities, airports, and smart cities into connected, intelligent ecosystems. Founded in 2020, Faclon has rapidly scaled to orchestrate real-time data, predictive intelligence, and automated decision-making across thousands of assets globally. At the core of Faclon is its proprietary I3C Stack (Instrumentation, Insight, Integration & Control), a unified architecture that connects the physical world to digital intelligence. By bringing together data acquisition, analytics, and control into a single layer, Faclon enables organizations to move from reactive operations to predictive and increasingly autonomous systems. Our flagship platform, I/O Sense, delivers real-time visibility through hyper-customizable dashboards, no-code workflows, and advanced analytics turning complex industrial data into actionable insights at scale. Faclon’s AI layer goes beyond traditional analytics. With Bruce AI, users can interact with operational data in a contextual, conversational way making insights more accessible across teams. Combined with I/O DeepSense AI workbenches and Foundry’s multi-tenant orchestration, Faclon enables organizations to build, deploy, and scale AI use cases such as: 1. Predictive maintenance and anomaly detection 2. Process optimization and cycle-time reduction 3. Energy efficiency and emissions tracking 4. Cross-site performance standardization Trusted by global leaders across manufacturing, energy, and infrastructure, Faclon has digitized over 400 factories, processing billions of data points daily and generating thousands of actionable insights that drive measurable operational impact. #IndustrialAI #IIoT #DigitalTransformation #SmartManufacturing #FaclonLabs

faclon.com

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