Shivshankar Gupta

About Shivshankar Gupta

Customer relationship is the prime focus which advances my line of work. With Master in Marketing Management in Marketing and Master in Commerce in Management I worked with different banks and non banking finance company as relationship manager and branch manager in building, developing and maintaining relationship with HNI and NRI customers to generate business. I can proficiently manage business relationship with customers and cross sell banking and financial products for business development of the banks.I have over 15 years of dynamic experience in the banking and financial sector managing business relationship with HNI and NRI customers and generating revenue. I am skilled in handling banking operations identifying improvement areas and implementing adequate measures to maximize customer satisfaction level and cross sell banking products to maximize business for banks. My profound knowledge of the banking products makes me offer various banking solutions to the mapped NRI or HNI customers to meet their banking need in terms of insurance, credit, mutual funds, or portfolio management. I have experience in credit management, bank-branch management, Foreign Exchange and Trade Finance department and retail banking. I can deftly assess credit and loan proposals, manage day-to-day branch operations, staff management, customer relationship, and banking operations for customers with excellent knowledge in net banking, corporate relationship, and customer relationship management.As a IRDA and AMFI Certified individual I leverage high level proficiency in Insurance products with excellent knowledge about the capital market and financial instruments. During the course of my work experience, I always involved in increasing customer engagement through cross - selling Investment Products like Life Insurance, General Insurance, Gold Coins, and other non-Investment Products like Forex, Remittances, Loans, and so on.

Experience

1. Nri Business Specialist- Mmr Region

   Bandhan Bank

   Jan 2026 — Present · Mumbai, IN

Education

• Chetana's R. K. Institute of Management & Research

  Master in Business Administration, Marketing

  2012 — 2015

• Chetana's R. K. Institute of Management & Research

  Bachelor of Commerce (B.Com.), Commerce

  2007 — 2010

• University of Mumbai

  Master of commerce (M.COM.), Management

  2010 — 2012

Skills

• Core Banking
• Sales
• Banking
• Cross Selling
• Financial Services
• Crm
• Team Management
• Relationship Management
• Credit
• Portfolio Management
• Loans
• Management
• Business Development
• Mis
• Commercial Banking
• Business Strategy
• Business Analysis
• Retail Banking
• Branch Banking
• Credit Analysis
• Trade Finance
• Investments
• Credit Risk