Shivram U
Chief Manager at ICICI Bank
- Role
- Chief Manager at ICICI Bank
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Shivram U
A Certified Associate (CAIIB) of IIBF with MBA in Financial Services Management, Having…
Experience
Chief Manager
Jan 2023 — Present · Chennai, IN
i. Leads a team of 19 in charge of mortgage post-disbursement documentation (PDD) for the entire Tamil Nadu and Pondicherry regionii. Oversees the management and resolution of complaints and queries related to mortgage post-disbursement documentation (PDD) from the banking ombudsman. Additionally, coordinates with all relevant stakeholders, including nodal officers, the legal team, vendors, and law enforcement. Achieved a 62.13% reduction in the mortgage post-disbursement documentation (PDD) backlog by optimizing processes and fostering cross-functional collaboration with operations, sales, credit, and legal teams. iv. Ensuring prompt processing and decision-making for assigned cases while closely coordinating with audit and FCPG teams for fraud detection, investigation, and monitoring portfolio trends.
Education
Anna University Chennai
Bachelor of Engineering - BE
Chinmaya Vidyalaya
Mathematics and Computer Science
Anna University Chennai
Master of Business Administration - MBA
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