Shivraj Roy
Customer Success | SaaS Risk & Compliance Platforms | Data Analytics | Enterprise Growth | Fintech & Digital Payments
- Role
- Manager - Customer Success at Rubix Data Sciences
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Shivraj Roy
Customer Success & Enterprise Sales Professional | SaaS | BFSI | Fintech | 7+ Years I partner with enterprises to drive product adoption, reduce churn, and grow revenue — from onboarding to renewal and beyond. Currently at Rubix Data Sciences, managing the North & East India enterprise portfolio and consulting the CXOs with Risk Management Analytics and helping them mitigating risk from non compliance of business partners. Previously at C2FO India, consulted on supply chain solutions to industry leaders and created data led account strategies for success. Built scalable business in asset management portfolios at SPA Capital Services. Core strengths: Customer Success Management · Enterprise Account Management · SaaS Onboarding & Renewals · Upselling & Cross-Selling · Churn Mitigation · CXO Stakeholder Engagement · Working Capital Solutions · Risk & Compliance Advisory · NPS & CSAT Improvement · Revenue Growth Open to connecting with CS, SaaS, and Fintech professionals. Email: s••••••••@gmail.com Mob:+91••••••••77
Experience
Manager - Customer Success
Jun 2023 — Present · Noida, IN
Taking care of existing and new logo business in north and east India. Increased ACV for the given accounts in the territory and reducing churn. To help the company get NPS & CSAT Scores from the clients. Giving Demo for new and existing different products. Meeting with C Suite Individuals like CEO, CFO, Financial Controller, Finance Director, SCM Head, Procurement Head, COO, CPO, Sustainability Head etc from across the industries. Selling SAAS based Risk Analytics Platform. Consulting customers on Credit Risk and Supply Chain Management, API Integrations, MDM Solutions etc Acquainted with Risk Assessment, Due Diligence, GST, MCA compliance and ESG process.
Education
Tripura University
Bachelor of Business Administration (BBA)
2012 — 2015
Tripura University
Master of Business Administration - MBA, Marketing, Finance
2015 — 2017
Umakanta Academy School, Tripura Board of Secondery Education, Agartala(Tripura)
HSC, Commerce
2010 — 2012
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