Shiv Chawla
Senior Product Manager, Clinical Services Platform @Karmacheck
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WORK HISTORY
Senior Product Manager, Clinical Services Platform @Karmacheck
South San Francisco, CA, US
End-to-end ownership of KarmaCheck’s clinical services product focused on occupational health screenings for healthcare customers in the United States. I lead a cross-functional team spanning product, engineering, clinical operations, and support to deliver scalable internal tools, AI-powered workflows, and third-party lab integrations. My role includes defining the roadmap, driving user research, aligning stakeholders, and shipping solutions across the full product lifecycle.* Launched a revamped clinic network powered by lab integrations that unlocked a major new revenue stream with increased customer utilization.* Reduced cancellation rates by identifying service gaps using fulfillment and geographic data.* Delivered substantial cost savings through new partner integrations, LLM-enabled automation, and internal workflow optimization.* Built a vendor management system in Salesforce to streamline internal operations.
EDUCATION
The University of Texas at Austin
BA, Economics
Coding Dojo
Bootcamp Student
SKILLS
ABOUT SHIV CHAWLA
Hi y\'all! I’m a product athlete who loves tackling problems in operationally heavy industries such as fintech and healthtech. Over the past 8+ years, I’ve built 0 to 1 products across compliance, onboarding, internal tools, and customer support platforms (Intercom and Salesforce). My work consistently delivers ROI and cost savings through automation, data-informed decisions, and AI-powered workflows.My proudest career moment was when a nurse who was onboarded through a product I launched helped deliver a bone marrow transplant to my father.
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