Shivprasad Shiv Mohite
Customer Success Manager @Salesforce
Signup · Get unlimited contacts
WORK HISTORY
Customer Success Manager @Salesforce
Hyderabad, IN
Strategic Advisor & Advocate for Enterprise Clients, driving Salesforce platform adoption, aligning technology to business goals, and delivering measurable value across multiple customer segments & industries. Partner with stakeholders from onboarding to renewal & ensure a seamless & outcome-driven Salesforce journey.Key Responsibilities & Impact:Customer Engagement & Advocacy - Act as trusted advisor & main point of contact, guiding customers through their Salesforce lifecycle to maximize ROI & ensure success across technical & business dimensions.Strategic & Technical Advisory - Assess organizational maturity & goals to recommend tailored solutions & best practices—supporting data governance, scalability, ecosystem health, & release readiness.Cross-functional Collaboration - Coordinate with Product, Engineering, Support, & Sales to advocate for customer needs, drive product feedback loops, & co-develop scalable solutions.Business Value Realization - Translate platform features into business outcomes by identifying opportunities for growth, innovation, & continuous improvement across all domains.Adoption & Enablement Leadership - Drive Salesforce adoption by creating detailed enablement roadmaps, guiding change management efforts, & promoting ongoing knowledge sharing through trainings, workshops, & community engagement.Executive Stakeholder Alignment - Nurture strong relationships with leadership (CIOs, CTOs, VPs, Delivery Heads) & cross-functional stakeholders to ensure Salesforce solutions align with strategies.Global Perspective & Scalability - Support enterprise clients across geographies, leveraging insights to standardize success strategies and scale consistent experiences.Continuous Improvement & Risk Management - Stay ahead of platform evolution & customer needs by proactively identifying technical risks, optimizing performance, & refining engagement strategies through health checks, release planning, & best-practice alignment.
EDUCATION
University of Pune
Engineer's Degree, Computer Engineering
Army School Colaba , Mumbai
High School, Computer Engineering
SKILLS
ABOUT SHIVPRASAD SHIV MOHITE
Polymath | Salesforce Customer Success | Delivery Lead | Digital Transformation ArchitectWith over 11 years of experience in the IT industry, I thrive at the intersection of technical architecture, business value realization, leadership & human-centric design. My career has been defined by a low-code first & building citizen developers philosophy, bridging gap between complex engineering & measurable business outcomes for global enterprises.Core Expertise: Salesforce Ecosystem - As a Salesforce Customer Success Manager & former End-to-End Delivery Lead, I have spent over 8 years navigating Salesforce 360° ecosystem.From leading the digital transformation of legacy applications into a single Salesforce instance to driving Platform Adoption, ROI and Customer Success for AMER region enterprise clients, I ensure technology serves strategic goals and provide value to business.I am multi-certified, including Salesforce Data Cloud Consultant, Agentforce Specialist, Business Analyst, Platform Developer I & many more.Technological Versatility - I make best use of my curiosity trait to build capability & work across parallel technologies stacks & build holistic solutions in following areas- Microsoft Power Platform & SharePoint - Developing interactive leadership portals, communication sites, L&D platforms, business processes automations- Data & Integration - Certified in MuleSoft, Tableau, worked on AbInitio for complex ETL & visualization needs- Cloud & Monitoring - Experience with AWS & Building 360-degree monitoring frameworks using Splunk, Nagios, Dynatrace & Grafana- Agile Leadership - Certified SAFe Architect, Product Owner/Manager, Scrum Master, ensuring operational excellence in every delivery.Innovation & Learning and Development (L&D)- I am passionate about upskilling teams & built \"Salesforce Footprints\" learning platform to streamline resource onboarding & technical growth.I also leverage No-Code/Low-Code tools like Notion, Glide and Airtable to create rapid solutions for organizational challenges.Creative Mindset - Outside of technology, I have directed, scripted & produced videos & animations for organizational awareness, D&I initiatives, & fun events.Outside working hours, I\'m on the field or in creative zone:Sports - Tennis, Football, Cricket, Basketball & Badminton.Interests - Gadgets, Video Editing, Trekking, Meditation, Reading, Photography.I am always looking to connect with professionals who are passionate about Salesforce, Innovation, Digital Transformation, & building high-performance, creative cultures.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.