Shivprasad K.

About Shivprasad K.

Profile Summary : I am an experienced leader in IT business transformation and change management, with over Three decades of expertise in IT HR business/process excellence, HRSS, quality, and process reengineering. I have successfully driven strategic growth by implementing and investing in technology, processes, and resources. My roles have encompassed service delivery, customer engagement, IT strategy, HR operations and Resource management compliance. I have played a pivotal role in enhancing HR business processes and led numerous digitalization projects within the HR function to improve employee lifecycle engagement and experience. Currently, I head People Supply Chain Compliance, which includes Background checks, Vendor management, Fraud detection, Change management and Transitions. My responsibilities involve setting standards, defining new processes, frameworks, and driving automation initiatives in addition to cost savings. I combine innovation with execution and lead initiatives from their inception to completion. I hold multiple certifications, including PMP, IQA, ITIL V3, Six Sigma Black Belt, and Cyber Security/Investigator, in addition to having few publications.At Tech Mahindra, I lead a Team of experts excel in crafting robust compliance frameworks and pioneering vendor management strategies. With overall three decades of experience as a Transformation Leader and holding a Six Sigma Black Belt certification, I have mentored and spearheaded initiatives in work package outsourcing (SOW/Managed services), people supply chain vendor ecosystem, background verification compliance, and fraud detection. This ensures operational excellence and safeguards the integrity of the global people supply chain. The role demands meticulous attention to detail and an unwavering commitment to upholding the highest standards of ethical conduct.Recent achievements include the development and implementation of a comprehensive Vendor Evaluation, Onboarding, and Vendor Performance framework. My approach to vendor negotiations and consolidations has been recognized for setting industry benchmarks in process maturity with significant cost savings. Alongside, my contributions to digital transformation projects within People Supply Chain and HR underscore a dedication to driving innovation and continuous improvement for an enhanced employee life cycle experience. My efforts are focused on delivering exceptional service quality and operational efficiency, ultimately enhancing profit margins, boosting revenue, and reducing costs without compromising on compliance.

Experience

1. Global Head - People Supply Chain Compliance (Background Checks,vendor Management & Fraud Detection

   Tech Mahindra

   Mar 2021 — Present · Hyderabad, IN

   Global Employee & Vendors Background Verification Policies, Framework, Operations & ComplianceGlobal Recruitment Vendor Management (Subcon, Lateral, RPO, Platforms,Interview as Service & WPO)- Assessment, Onboarding, Ratification,Vendor Performance evaluation, Offboarding,Governance, Policy, Framework & ComplianceIR35 Compliance,Policy and Framework Fraud Detection - Analysis, Research, Investigation & Prevention• Designed HR and people strategy for Tech Mahindra, focusing on forecasts and fulfillment plans.• Led the development of innovative HR solutions to drive employee engagement and retention.• Implemented data-driven approaches to optimize talent acquisition and performance management processes.

Education

• Sikkim Manipal University of Health Medical and Technological Sciences

  Master of Science - MS, Total Quality Management

• Duke University - The Fuqua School of Business

  Managerial Excellence , HR ,Strategy , Transformation and Business Management

  2008 — 2008

Skills

• Software Project Management
• Itil
• Shared Service Center
• Business Process Excellence
• Service Delivery
• Process Engineering
• Customer Service
• Business Analysis
• Vendor Management
• Business Change Management
• Operations
• Continuous Improvement
• Six Sigma
• Requirements Analysis
• Quality Management
• IT Strategy
• Sdlc
• Project Planning
• Change Management
• Customer Engagement
• Resource Management
• Team Management
• Management
• Business Management
• Customer Relations
• Outsourcing
• Pmo
• Operational Excellence
• Shared Services Implementation
• Process Improvement
• Telecommunications
• Analysis
• Software Development Life Cycle (Sdlc)
• Business Process
• Business Process Re-Engineering
• Customer Relationship Management (Crm)
• Contact Centre
• Requirements Gathering