Shivakumar Omprakash

About Shivakumar Omprakash

As a CSPO - certified HR and payroll leader with over 23 years of experience, I have a proven track record of managing international assignments, designing and implementing HR and payroll processes, and delivering HR shared services solutions for global clients across various industries. I have successfully led cross-cultural teams across multiple geographies, handled multi-million dollar contracts and budgets, and achieved high levels of client and employee satisfaction.I am passionate about leveraging my expertise in ERP customization to drive HR business process re-engineering and transformation, and to enable strategic partnerships with clients and stakeholders.

Experience

1. Global Bpo Manager

   Opella

   Mar 2025 — Present · Chennai, IN

   Leading multi-country Payroll & HR system migrations: Driving ongoing payroll and HR system transitions across multiple countries, ensuring readiness, compliance, and continuity. Managing day-to-day BPO governance across global HR & Payroll operations: Overseeing daily service delivery and issue resolution across multiple countries. Acting as the central point of contact between Opella & vendor to ensure SLA adherence, timely escalations, and stakeholder alignment through robust governance framework. Driving operational improvements and standardization: Currently optimizing payroll operations by streamlining workflows, reducing manual interventions, and introducing process enhancements. Actively managing risk and ensuring compliance readiness: Identifying compliance gaps, addressing audit observations, and coordinating timely remediation across in-scope countries. Supporting documentation, reporting, and validation to meet internal audit and statutory requirements.

Education

• KVG College of Engineering

  BE

  1996 — 2001

• Mangalore University

  Bachelor of Engineering - BE