Shiv Kumar Kushwaha
Customer Service, Order Fulfilment, OTC, Master Data, Import/Export management & Supply Chain professional at SABIC
- Role
- Sr Rep Customer Service, Scm at SABIC
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shiv Kumar Kushwaha
A result oriented professional, leadership and excellent team player working as Customer Service Representative, having Total of 8+ years of experience. Possess strong verbal and written communication skills. Always keen to learn new things.*Knows about Internal Requisition, Sales Order, Invoices, Reports etc. on Oracle & SAP.*Having detailed knowledge of Letter of Credit & Import Shipping Documents.*Very good at OTC process, order management.*Well experienced in functional-Spec writing for Enhancement, Reports, output and collection of the requirements.*Managed the Sales & Sales force for Manufacturing and Service industries.*Expertise in Channel Sales Management, Industrial Marketing, Tendering.
Experience
Sr Rep Customer Service, Scm
May 2022 — Present · Gurugram, IN
Education
Harish Chandra PG College, Varanasi
Bachelor of Science (B.Sc.), Physics, Mathematics & Statistics
2001 — 2005
SABIC L&D
Training, Customer Service Essentials
2018 — 2018
SABIC L&D
Training, Lean Six Sigma
2019 — 2019
London School of Business and Finance LSBF
Customer service excellence, Customer Service Management
Gahmar Inter College, Gahmar
Intermediate, Science
1999 — 2001
Gahmar Inter College, Gahmar
High School, Science
1997 — 1999
Govt. Polytechnic Barabanki
PGDMSM, Marketing & Sales Management
2006 — 2007
Punjab Technical University
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
2010 — 2012
Unitedworld School Of Business
PGPM, Marketing Management & International Business Management
2010 — 2012
Skills
- Key Account Management
- Negotiation
- Marketing Management
- Business Strategy
- Sap-Sd
- Market Planning
- Marketing Communications
- Account Management
- Management
- Team Management
- Strategic Planning
- Sap Erp
- Sales Management
- Customer Relationship Management (Crm)
- Vendor Management
- Channel Partners
- Sales
- Supply Chain Management
- Oracle
- Brand Management
- Marketing Strategy
- Business Development
- Crm
- Sap Sd
- Logistics Management
- Business Planning
- Market Research
- New Business Development
- Marketing
- Competitive Analysis
- Product Marketing
- Product Management
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