Shivi R
Operations Manager @Maher Heating & Cooling
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WORK HISTORY
Operations Manager @Maher Heating & Cooling
Mississauga, ON, CA
Managed day-to-day office operations for HVAC service, installation, maintenance, and warranty projects.Maintained customer records, contracts, service agreements, invoices, and warranty documentation to ensure compliance.Coordinated with HVAC technicians and service teams to track job progress and confirm project completion.Managed invoicing, customer approvals, and payment follow-ups to support accurate and timely revenue collection.Prepared operational reports on work orders, service schedules, invoicing status, and outstanding payments for management.Acted as a key customer contact for service confirmations, contract clarifications, and post-installation follow-ups.Improved office procedures and administrative workflows to increase efficiency and reduce errors.Supervised and supported administrative staff, assigning tasks and ensuring compliance with company policies.Coordinated with vendors and service partners for documentation and operational records management.Assisted senior management with budget tracking, operational planning, and internal audits.
EDUCATION
Algoma University
Introduction to Project Management, Project Management
Maharaja Agrasen Himalayan Garhwal University
Master of Business Administration - MBA, Finance, General
ABOUT SHIVI R
Results-driven professional with experience in Business Development, Project Coordination, Operations Management, and Customer Success across technology, energy, and service industries. I specialize in building strong client relationships, identifying growth opportunities, and delivering solutions that improve operational efficiency and business performance.I have experience supporting IT consulting, software solutions, and digital transformation initiatives, including market research, B2B partnership development, and strategic client engagement. I collaborate with cross-functional teams—developers, designers, testers, and project managers—to deliver projects on time and within budget while maintaining high quality standards.Key Achievements• Maintained 4.5+ Trustpilot rating (UK) for exceptional customer service and query resolution• Best Performer – Q1 2019• Spotlight Awards – 2019 & 2021 for operational excellence and data accuracy• Managed a team of 20 lead generators, improving productivity and supporting revenue growth• Improved customer satisfaction and complaint resolution processesTools: MS Office | Siebel CRM | ePos | Cimpaas | Finpaas | Fidelity Pay | XoServe | Ecoes | Captiva | BSCS | EDMS | Docusign | Workiz | Fintech Tools FinanceIt, UEI | Project Management and Communication Tools | Completed Project Management Certification at Algoma University to strengthen leadership and project delivery capabilities.I’m open to opportunities in Project Management, Business Development, Operations, and Client Success where I can help organizations grow and deliver meaningful results. Let’s connect to explore opportunities and collaboration.
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