Shivesh Kumar
Assistant System Engineer at Tata Consultancy Services || ServiceNow 3x Certified || CSA || CAD || CIS-ITSM
- Role
- Assistant System Engineer at Tata Consultancy Services
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Shivesh Kumar
ServiceNow-certified professional with hands-on experience in both administration and development, specializing in ITSM modules and foundational exposure to ITOM capabilities. I have successfully earned certifications in:ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)ServiceNow Certified Implementation Specialists - IT Service Management (CIS-ITSM)Proven track record in implementing ServiceNow solutions from scratch, including Service Portal customization, Automations using Flow Designer, and robust scripting using Business Rules, Client Scripts, UI Policies and etc. Actively contributed to key integration project of eBonding facilitating bi-directional integration between two ServiceNow instances for enabling real-time incidents synchronization.Contributed team in ServiceNow Discovery setup by configuring MID Servers, defining IP ranges, and validating accurate CI population into the CMDB.Driven by a passion for innovation and a commitment to continuous learning, I am eager to leverage my ServiceNow expertise to deliver meaningful solutions. I look forward to embracing new challenges and contributing to the dynamic and evolving IT industry.
Experience
Assistant System Engineer
Mar 2024 — Present · Kolkata, IN
Contributed to the initial implementation phase of ServiceNow by designing and customizing Service Portal pages aligned with organizational branding and user experience needs. • Handled core ITSM modules like Incident, Problem, Change, and Service Requests as part of day-to-day BAU operations while building and optimizing Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes to fulfill business logic across multiple user stories. • Automated request workflows using Flow Designer, improving efficiency in catalog-driven processes across IT services. • Led functional testing efforts using Automated Test Framework (ATF) to ensure stable and defect-free deployments for new and enhanced features. • Collaborated with the eBonding team to facilitate bi-directional integration between two ServiceNow instances, enabling real-time synchronization of incidents. • Supported ServiceNow Discovery setup by configuring MID Servers, defining IP ranges, and validating accurate CI population in CMDB.
Education
Gurukula Kangri Vishwavidyalaya
Bachelor of Technology - BTech
2019 — 2023
Divine Sainik School
School
2007 — 2019
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