Shivendra Vikram Singh

About Shivendra Vikram Singh

Transformational technology leader with a proven track record of leading enterprise workflow and automation initiatives across diverse financial platforms. Accomplished in driving innovation, operational efficiency, and business alignment through intelligent automation, cloud transformation, and cross-functional delivery excellence. Brings extensive domain experience across Mortgage Servicing and Defaults, Branch and Contact Center Operations, Fraud Management, Consumer Lending, Dealer Financing, Enterprise Privacy, and Private Wealth. Trusted business partner to stakeholders, translating long-term business objectives into actionable product visions, strategic roadmaps, and high-impact program execution plans.

Experience

1. Senior Software Engineering Director

   Truist

   Jan 2021 — Present · Atlanta, GA, US

   Head of Enterprise Workflow and Automation spearheading bank-wide workflow and automation strategy, harnessing RPA, Gen AI–enabled document processing, workflow and advanced orchestration technologies to drive operational excellence, delivering over $35M+ in annual operational savings.• Proficient in steering solution delivery across diverse technology ecosystems, including UiPath, Pega, AWS, GenAI, Java Spring Boot, DocuSign, Adobe Workfront, OpenShift, and a range of database platforms.• Accountable for the full lifecycle of software delivery, directing 8 cross-functional agile teams through scope definition, architecture, development, and deployment to enable scalable enterprise solutions.• Architectural authority and team catalyst, guiding enterprise design reviews, optimizing technical performance, cultivating self-sufficient Agile teams, and maximizing value through vendor relationship management.Impactful Initiatives• Driving enterprise implementation of intelligent document processing, leveraging Gen AI–powered OCR through AWS Bedrock, Textract, and BDA to achieve multifold efficiency improvements across document-centric workflows• Led deployment of over 40 RPA automations into production, establishing a scalable factory delivery model to ensure sustained automation output and continuous process improvement across the enterprise.• Delivered next-generation workflow solution supporting over Branch and Contact Center employees, cutting request initiation time by more than 50% and driving a 30% uplift in fulfillment team efficiency• Spearheaded the successful launch of the Privacy Center orchestration engine, delivering a seamless, end-to-end workflow solution for managing privacy requests on TRUIST.com, fully compliant with CCPA and CPRA regulatory mandates.

Education

• Bharati Vidyapeeth

  Bachelor of Engineering (B.E.), Computer Science

  2003 — 2007

Skills

• Web Services
• Business Process Design
• Pl/Sql
• Agile Methodologies
• Requirements Gathering
• Pega Prpc
• Oracle
• Requirements Analysis
• Software Project Management
• Sdlc
• Solution Architecture
• Core Java
• Business Process
• Pegasystems Prpc