Shivendra Chaurasia
Operations Manager @Shriram Finance Limited
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WORK HISTORY
Operations Manager @Shriram Finance Limited
Lucknow, IN
Directed daily branch operations with ₹50Cr+ portfolio, ensuring compliance & efficiency.• Improved team efficiency by 20% via performance reviews & action plans.• Reduced attrition by 15% through structured hiring & training programs.• Designed customer service strategies, improving satisfaction scores by 10%.• Drove 3 process automation initiatives, saving 200+ man-hours annually.
EDUCATION
Board of Technical Education, Uttar Pradesh (BTEUP)
Diploma in Pharmacy
Central Board of Secondary Education
Senior Secondary School
Chhatrapati Shahu Ji Maharaj University (CSJMU), Kanpur
Bachelor of Arts - BA
ABOUT SHIVENDRA CHAURASIA
Dynamic Operations & Business Development Manager with 5+ years of experience in the financial services and automobile sectors, specializing in process optimization, MIS reporting, and customer experience enhancement. Proven track record of reducing costs by 15%, improving team productivity by 25%, and leading cross-functional teams of 15–20 staff. Currently upskilling in Data Analytics (Excel, Power BI, SQL, Python) to drive smarter decision-making and business growth. Passionate about blending operations expertise with analytics to deliver measurable impact. Open to connecting with professionals in Operations, Analytics, and Business Strategy to explore collaborative opportunities. Let\'s connect to discuss how I can add value. Email: s••••••••@gmail.com
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