Shivendra Singh
TCE-CiSCO || SD-WAN - Catalyst, Viptela | Meraki || CCNA & CCNP (R&S), ITIL || Wireless - Controllers, Prime, DNAC |SD-Access | Data Center -Support || Palo Alto NGFW || Working in Network Implementation & Ops
- Role
- Technical Specialist at HCLTech
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shivendra Singh
IT professional currently working on SD-WAN technology & Enterprise Network support…
Experience
Technical Specialist
Oct 2023 — Present · Uttar Pradesh, IN
Technical Consulting Engineer@Cisco-CMSDiagnose, troubleshoot and resolve issues experienced in customer environments related to Cisco products, services or solutions. Managing SD-WAN, device administrative activities like template configurations segmentation, & policy checks, application aware routing, licensing, upgrades etc.• Engage and drive issues of reactive customer escalations to solutions. Gather Technical information at shortest possible time for troubleshooting tickets, provide detailed written responses to technical requirements. • deployment and troubleshoot of Viptela, Meraki and Catalyst SDWAN. Delivers support with legacy and hybrid Enterprise standard Cisco Router / LAYER 2, 3 switching / Wireless and Data center.• working on ITIL Process based case management guidelines, effectively communicates (verbal and written) with the customer and Cisco stakeholders on status and progress of service requests, incidents, problems, errors. Create, update change request for internal changes and preparing implementation Plans.
Education
S. L. I. E. T
Diploma, Instrumentation & Control Engineering
2003 — 2005
B. N. S. D. S. N. I. C. Benajhabar
High School/SSC, science Math
1997 — 1999
B. N. S. D. S. N. I. C. Benajhabar
HSC, science and maths
1999 — 2001
G. L. A. I. T. & M
B. Tech, Electronics & Communication Engineering
2005 — 2008
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