Shivendra Singh
Senior Manager - IT || BFSI || NMIMS Leadership Program Certified || Service Delivery Manager || Project Manager || Production Management || Continual Service Improvement Manager || Transition Manager || ITIL Certified
- Role
- Senior Manager at Clover Infotech
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Shivendra Singh
14+ Years of Learning, Leading, and Growing in IT Service Delivery From a…
Experience
Senior Manager
Apr 2023 — Present · Mumbai, IN
Handling Multiple Client & ensure services are seamlessly delivered.• ITIL process Assessments and evaluation to Identify opportunities for improvements.• End-to-end ownership of ITIL operational deliverables.• Stakeholder engagements & connects to track and drive effectiveness at engagement level and improve the end user experience management score.• Appreciated for bringing in best practices & sustainability by ensuring end-to-end ownership.• Developed a set of tailored account induction, role-based SOPs, Service Improvement Plans & Escalation matrix for both the accounts which is standardized across organizations.• Conduct a thorough audit of process and operational activities, identifying areas for improvements & improved total efficiency by 30%.• Track & Monitor SLA, Prepared SLA analysis
Education
Yashwantrao Chavan Maharashtra Open University
Bachelor in Computer Application
2009 — 2013
Vinayaka Mission's Research Foundation - University
Master of Computer Applications (MCA)
2013 — 2016
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