Shivendra Selvam

Sales Operations Specialist @Amazon Web Services (AWS)

London, GB

Engineered a streamlined revenue routing resolution process that that enabled Sales team to get quicker resolution on issues that involved revenue not matching across dashboards and reports. This reduced issue identification and resolution time from two weeks to three business days. This scalable solution, accompanied by standard operating procedures, ensured seamless onboarding for new team members.2. Headcount management (Roster application) – Collaborated with EMEA headcount lead to optimize and restructure the Roster application, implementing robust validation rules that ensure accurate alignment of Positions, Requisitions, Pending Starts, and Employee data across all managerial hierarchies within the EMEA organization.3. Sales annual planning and in-year planning activities – Worked on projects that involved optimizing in-year planning activities such as employee leaver/joiner and Sales hierarchy assignments.4. GenAI tools adoption – worked with the Business Optimization and Sales Support team lead on WW scaling of Amazon built GenAI tools across the Global sales operations function.

Institute of Hotel Management, Aurangabad

Bachelor's degree, Hospitality Administration/Management

Vidya Mandir Senior Secondary School

High School, Business/Commerce, General

Imperial Business School

Master of Business Administration - MBA, Business Administration and Management, General

The University of Huddersfield

Bachelor's degree, Hospitality Administration/Management

University of Madras

Bachelor’s Degree, Business/Commerce, General