Shivendra Chauhan

About Shivendra Chauhan

Customer Service professional with 10+ years of experience. Holding a background in Electronics and Communication Engineering, I am passionate about connecting people, understanding their needs, and delivering tailored solutions. While my primary role has been asset management, my core strength is enhancing customer service to ensure seamless and satisfying experiences. I leverage data insights and industry expertise to resolve complex issues, foster loyalty, and drive continuous service improvement.

Experience

1. Customer Asset and Data Manager

   Orange Business

   Oct 2024 — Present · Gurugram, IN

   Ensuring High-Availability Asset Inventory, Process Optimization, and Compliance with below responsibilities Managed hardware asset inventory, maintaining service SLAs above 99% for availability and 97% for accuracy across platforms. Implemented automated inventory solutions providing a unified view for clients, enhancing visibility and control. Coordinated with vendors and partners on MACD processes to ensure 100% inventory coverage in maintenance schedules. Conducted analysis for annual True ups, ensuring accurate asset valuation and compliance. Supported license cleanup initiatives to ensure network devices had correct licensing, improving compliance and cost management. Managed addition of CIs in SNOW CMDB, ensuring data integrity and completeness of asset records. Assisted SIAM team with weekly CMDB governance audits, ensuring over 97% of CIs are verified and meet verification targets. Collaborated with teams to identify process gaps, improve asset lifecycle management, and optimize inventory accuracy. Facilitated weekly/monthly asset and CMDB review meetings, driving continuous improvement in asset tracking and reporting.

Education

• Rajasthan Technical University, Kota

  Bachelor of Technology, Electrical, Electronics and Communications Engineering

  2009 — 2013

• CBSE

  High School Diploma