Shiva Kumar Badepally
ITSM Lead (Incident, Problem & Change Management) | ITIL Foundation, ITIL Service Operations
- Role
- Major Incident Manager at LTIMindtree
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Shiva Kumar Badepally
As an ITSM lead at LTIMindtree, I leverage my ITIL certifications and extensive experience in service delivery to ensure minimal outage time and optimal performance for critical systems. With over 12 years of experience in this role, I have developed strong skills in project management, crisis management, and team leadership. I am passionate about delivering high-quality solutions that meet the needs of diverse clients and stakeholders. My goal is to continue learning and growing as a professional in the IT industry, while contributing to the success of my organization and the community.
Experience
Major Incident Manager
Jun 2018 — Present · Bellevue, WA, US
Working as a Subject Matter Expert and taking care of Service Delivery, Allocating work, providing required guidance for the team members.
Education
Jawaharlal Nehru Technological University
Bachelor Of Technology
2005 — 2009
Staffordshire University
Post Graduate Certificate
2009 — 2011
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