Shiva Surya
Lead Enterprise Solution Engineer @ Freshworks | North America | Product Management | Enterprise Presales | Cx and ITSM Consultant
- Role
- Lead Enterprise Customer Success Manager at Freshworks
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Shiva Surya
Passionate about understanding business processes and Solutioning challenging problems. At Freshworks, as an Enterprise Solution Engineer / Presales consultant, I am the technical point of contact for customers during the entire sales process from discovery till onboarding.My work involves understanding business use cases, identifying key business problems, unique challenges and providing solutions / consultation to US customers helping them implement customer support products like Freshdesk, Freshchat and ITSM product Freshservice for their company.A firm adherent to holistic development, I am passionate about music, dramatics, sports and meditation!
Experience
Lead Enterprise Customer Success Manager
Oct 2025 — Present · Chennai, IN
Education
Shanmugha Arts, Science, Technology and Research Academy
Bachelor of Technology - BTech, Computer Science
2016 — 2020
Maharishi Vidya Mandir Senior Secondary School
12 th Grade, Computer Science
2014 — 2016
The PSBB Millennium School
10 th Grade
2005 — 2014
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