Shiva Subedi

WORK HISTORY

ABOUT SHIVA SUBEDI

I am an IT professional with hands-on experience supporting, administering, and troubleshooting Windows and Linux environments in real production settings. I have worked in high-volume technical support roles, resolved complex system and network issues, and consistently delivered reliable solutions in fast-paced, customer-facing environments.My experience includes desktop and end-user support, Active Directory user and group administration, Windows Server configuration, and Linux system management. I have a strong foundation in networking concepts including TCP/IP, DNS, DHCP, VLANs, NAT, and routing and switching, supported by CCNA-level training. I am comfortable working within structured ticketing systems, providing remote support, and creating clear technical documentation to ensure efficient issue resolution. In a professional support role, I regularly handled 30+ technical tickets per day, troubleshooting Windows operating system issues, application errors, and network connectivity problems. I provided remote support using RDP, VPNs, and other access tools while maintaining a strong focus on first-contact resolution, accuracy, and user satisfaction. I have also worked independently as a contract Technical AI Data Annotator, where I reviewed and validated technical datasets related to IT systems, infrastructure, and troubleshooting workflows. This included analyzing PowerShell, Bash, and Python scripts, identifying logic and syntax issues, and evaluating technical accuracy in systems and networking contexts. This role strengthened my analytical thinking, attention to detail, and ability to work with high accountability in a remote environment. Beyond professional roles, I have built and managed Active Directory domains, configured Windows Server environments, and designed enterprise-style networks using GNS3 and pfSense. I led the technical design of a secure hospice Wi-Fi network, implementing VLAN-based segmentation, firewall rules, routing, DHCP, and access control policies appropriate for a healthcare setting. I was responsible for the network architecture, configuration planning, and overall technical execution of the project.I am actively seeking opportunities in IT Support, Desktop Support, Service Desk, or IT Operations roles where I can contribute immediately, apply my hands-on experience, and continue growing within enterprise IT environments.