Shivam Shukla
Senior Associate at Genpact||Ex-Delhivery
- Role
- Process Developer-cpg at Genpact
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Shivam Shukla
Record to Record, Order to Cash and Tax Professional. Profound experience in managing…
Experience
Process Developer-cpg
Feb 2023 — Present · Gurugram, IN
Managing the OTC Claims/Disputes/Deductions portfolio and customer relations • Determining if the disputes are valid and issue credit memos (If valid dispute)• File Claim of payment in customer Portals if(Disputes are invalid)• Review disputed reasons such as pricing,shortages, damages, rebates, co-ops and returns• Obtain data from customers, freight forwarders and business units• Obtain documentation to support Business\'s position on invoices which are disputed and prepare necessary documentation to rebill customers• Independently manage assigned targets for calls & aged AR claims• speak to the US based clients to discuss the input and resolve any queries for disputes• Research any full open invoices which customers have disputed • Support team priorities and initiatives and effectively manage workload• Assist in SOP (Standard Operating Procedures)•creation and updating Deliver the required data for audit purposes
Education
The Institute of Chartered Accountants of India
CA-IPCC (Group -1)
Indira Gandhi National Open University
Mcom, Accounting and Finance
Delhi University
B.com, Accounting and Finance
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