Shivashish Dwivedi
Senior MS Consultant driving customer success @Sprinklr | Experienced in SaaS and Hospitality tech
- Role
- Community Manager at Kayi Riders Group Krg
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shivashish Dwivedi
As an experienced professional with a background in Project, Process and Client management, I bring a strong track record of success in IT, SaaS & Power Distribution sectors. With over 4 years of experience across diverse organizations such as Sprinklr, Birdeye, CVENT India, Iowa Facility Management, Power Plant and Office of Naval Research, I have honed my skills in managing large global enterprise clients including Pfizer, Intel, Master Card, YPO, AARP, AstraZeneca, Johnson & Johnson, and more.I have consistently received numerous client appreciation letters from clients, reflecting my commitment to delivering exceptional service and exceeding expectations. Furthermore, I have trained and certified over 20 new associates on product knowledge and client handling processes, ensuring high-quality service delivery at all times.With a proven ability to manage complex projects, build strong client relationships, and deliver exceptional results, I am eager to bring my skills and experience to a new challenge in the field of Project, Process, and Client Management.
Experience
Community Manager
Jul 2023 — Present · New Delhi, IN
Provided support and guidance for 40+ riders during strategic rides and events. Ensured their safety and coordination, fostering a collaborative environment. Emphasized dedication to Indian Army tributes and active involvement in community service initiatives. Developed detailed ride itineraries, aligning routes with safety guidelines, fostering community engagement, and supporting community service projects. Provided leadership during rides, emphasizing adherence to safety protocols, group values, and the tribute to the Indian Army. Collaborated with administrators to optimize logistics and enhance safety measures. Worked collaboratively within the team, contributing to strategic planning, administrative tasks, efficient communication, and overall support for community service initiatives.
Education
University of Iowa
Bachelor of Engineering - BE, Mechanical Engineering-Design
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