Shiva Sharma
Customer Success Manager @ Simplotel | MDI-M (PGDM\'22-24)
- Role
- Customer Success Manager at Simplotel
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Shiva Sharma
Experienced in talking to a lot of people for a lot of different things and getting the…
Experience
Customer Success Manager
Mar 2024 — Present · Bengaluru, IN
Responsible for driving the revenue growth of key accounts and was successful in increasing the overall revenue by 43%, taking seasonality into consideration in Q3 and overall revenue by 71% in Q4- Achieved 150% of overall targets and KPIs in Q4 and consistently achieved the KRAs every quarter- Upselling various different products in the tech portfolio and bagging the highest GHA upsell percentage for the Q2 and Q3 of 2024- Managed 60+ B2B corporate clients, including major 5 & 4 star hotel chains of India like Limetree, Select group, Ascot hospitality, Pride Group, & Summit Hotels- Specializes in bringing back disengaged clients and improving retention- Take interviews to hire new talent and helped train new joiners and took them through the processes and metrics of company.
Education
Management Development Institute Murshidabad
PGDM
2022 — 2024
Indira Gandhi National Open University
Bachelor of Commerce - BCom
2016 — 2019
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.