Shivashankar K.
Shift Manager @McDonald's
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WORK HISTORY
Shift Manager @McDonald's
London, GB
Delivered 95%+ customer satisfaction by leading fast-paced daily operations and resolving escalations proactively.• Supervised 10+ staff per shift, improving team efficiency by 18% and onboarding speed by 20%.• Completed official management training focused on leadership, service quality, and operational control.•Reduced complaint escalations by 40% through coaching, workflow optimization, and frontline support.• Ensured compliance with health, safety, and brand standards across all service areas.• Collaborated with senior managers to implement service improvements and drive customer loyalty.
EDUCATION
Cardiff Metropolitan University
Master's degree
David Memorial Institute of Management
Bachelor of Business Administration - BBA
ABOUT SHIVASHANKAR K.
Shiva, Enthusiastic Digital Marketer & SEO Maverick I embarked on a digital journey saving by reverse engineering social media optimization on platforms like Facebook & Instagram, facilitating accommodations for friends in the UK & USA. My enthusiasm for technology sparked in 2013, learning Microsoft Word, Excel, C language and Digital Skills. 2019 was a turning point; I delved into Digital Marketing, mastering SEO (On-Page & Off-Page), Keyword Research, SMM, and utilized tools like Google Keyword Planner and Ubersuggest. My exploration continued into WordPress customization, conversion optimization, and advertising on platforms like Meta Ads, Facebook, Instagram, LinkedIn, Snapchat. 🧠 As a curious learner, I\'ve upgraded my skills through platforms like HUBSPOT, absorbing insightful knowledge from industry experts. I cracked 5-10 jobs equivalent to 2-3 years of experience, consulted for a Protein shake company, and chose to pursue my Masters in my true passion – Digital Marketing. I have always been keen on the digital world, mastering various skills from childhood, which eventually shaped me into a hard-core digital marketing student. My belief is that the mastery of skills and the drive to constantly learn and adapt hold more weight than mere tenure in a field. From a Business student majoring in Human Resources to realizing that my heart belongs to Digital Marketing, I\'ve chosen my path with conviction and purpose. I\'m dedicated to nurturing and applying my skills for innovative and results-driven solutions. Currently exploring exciting opportunities in Digital Marketing. If you know of positions where creativity, innovation, and adaptability are valued, I\'d love to hear from you. Let\'s leverage the digital landscape together: k••••••••@gmail.com
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