Shivanu Babbar
Manager Risk Investigation at Amazon
- Role
- Manager Risk Investigation at Amazon
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Shivanu Babbar
Achievements: 1 I have received accolades from the Line of Business/Business Unit…
Experience
Manager Risk Investigation
May 2016 — Present · Bangalore, IN
Service Excellence Management1 Managing Operations for rendering & achieving quality services.2 Handling goal setting for production floor per Service Level Agreements.Quality & Compliance 1 Ensuring that team members adhere to all the quality tools & procedures.2 Ensuring that a Cross Check Mechanism is in place and is used on a regular basis to avoid unethical practices across the floor.Operations Management1 Conducting meetings and conference calls with client to discuss Operational / Productivity Standards and Practices & resolving issues pertaining to services for accomplishing customer satisfaction metrics.2 Ensuring Daily Staffing/Roster is prepared as per client requirement.3 Making Daily Staffing Projections to ensure 100% SLA is maintained.4 Facilitating QA Calibration sessions with QA Reps for ensuring consistency thus obtaining / delivering feedback on performance.5 Conducting one on one session with the team to ensure satisfaction is achieved, thereby indirectly controlling Attrition. Training & Development1 Ensuring Annual/Half yearly Performance appraisals are done.2 Introduction of PIP (Process Improvement Plan) & DAP (Development Action Plan) for team members as & when required to ensure their performance is always at par. 3 Managing individual, group and organization based training needs, analysis & assessments.4 Developing and delivering individual training / group coaching and instructional programs, encompassing a wide range of sales skills.Team Management1 Leading, mentoring and coaching team members to ensure efficiency in product knowledge, process operations and meeting of individual and group targets.2 Creating and sustaining a dynamic environment that fosters development opportunities & motivates high performance amongst team members.
Education
Delhi University
Bachelor’s Degree
2001 — 2004
Institute of Management Technology, Ghaziabad
Operations Management & International Business from IMT
2006 — 2010
Rosary Public School
High School
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