Shivanshu N.

About Shivanshu N.

Operations and Production Management professional with hands on experience in process optimization, SOP ownership, and logistics operations across ecommerce and D2C environments.I have delivered measurable impact including 40 percent RTO reduction, 50 percent cycle time improvement, and workflow standardization through Lean based process redesign, automation, and KPI driven execution.My work spans operations execution, SOP governance, escalation control, and cross functional coordination with logistics, product, and engineering teams to improve process stability and scalability.Currently pursuing an MBA in Operations and Production Management and building a long term career in operations excellence, process improvement, and supply chain aligned roles.

Experience

1. Operations Associate Sop & Systems

   Creativefuel

   Aug 2025 — Present · Indore, IN

   Developed, standardized, and governed SOPs to improve process consistency, execution accuracy, and operational control across teams.• Reengineered team workflows through SOP driven process design, reducing task execution time and eliminating operational bottlenecks.• Conducted regular process audits and hygiene cycles across operational workflows to identify inefficiencies, compliance gaps, and documentation risks.• Partnered with cross functional stakeholders to document end to end process flows and ensure standardized execution across departments.

Education

• Amity University, Noida

  Master of Business Administration - MBA

• Jiwaji University

  Bachelor of Commerce - BCom, Business/Commerce, General