Shivanshu Shrivastva

Desktop Support Engineer @Policybazaar.com

New Delhi, IN

Experienced IT Professional with expertise in Desktop Support & IT Operations. Skilled in providing end-user support, managing IT infrastructure, and ensuring smooth business continuity through efficient troubleshooting and system administration. Passionate about leveraging technology to improve productivity and secure digital environments.Key Skills:Desktop & Laptop Support (Windows/Linux/Mac)Hardware & Software TroubleshootingNetwork Configuration (LAN, WAN, Wi-Fi, VPN)IT Asset & Vendor ManagementWindows Server, Active Directory, Microsoft 365Data Security, Backup & Recovery SolutionsIT Policy Implementation & User TrainingResolved day-to-day IT support issues, reducing downtime and increasing user satisfaction.Installed, configured, and maintained desktops, laptops, and business applications.Managed IT systems including servers, email solutions, and network devices.Collaborated with management to implement IT policies and ensure data security compliance.Handled software updates, license management, and vendor coordination.

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