Shivanshu Sharma

Sr Estate Manager @Abante Integrated Management Services

Gurugram, IN

Strategic Process Refinement & Operations Excellence:Developed a comprehensive process documentation system for maintenance, compliance, grievance management, and vendor coordination, improving transparency and reducing response times. Standardized SOPs for preventive maintenance, emergency response, and asset monitoring ensured consistent service delivery and regulatory compliance. Digitized attendance and payroll tracking cut administrative overhead by 30%. Implemented a tiered escalation framework, cutting average grievance resolution time from 48 to 24 hours.​Team Management & Leadership Development:Led and mentored multidisciplinary teams (housekeeping, maintenance, security, admin), emphasizing safety protocols and professional development. Introduced structured training on safety, compliance, and best practices, leading to zero safety incidents. Established KPIs and monthly review cycles with an incentive-based recognition system for accountability and motivation.​Stakeholder Management & Compliance:Acted as primary liaison for residents, management, vendors, and internal teams, conducting regular property rounds to address technical, horticultural, security, and housekeeping issues. Proactively managed compliance obligations (AMC agreements, certifications, regulatory requirements) with structured follow-up. Monitored vendor performance through SLAs and periodic reviews to ensure quality standards.​Financial & Supply Chain Management:Controlled operational expenses through cash management, invoice reconciliation, and budget reporting. Streamlined procurement with a PO-to-payment workflow and quality checks, enhancing efficiency and vendor accountability.

University of Lucknow

BMS, Business, Management, Marketing, and Related Support Services

City Montessori School, Lucknow

12th, Business/Commerce, General

ICFAI University Ahmedabad

Master of Business Administration - MBA, Marketing and banking