Shivanshi Kumar
Analyst – National Australia Bank | Ex-Barclays | Dispute Investigation & Operations | Fraud & Chargebacks | Banking Risk & Compliance
- Role
- Analyst at NAB
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shivanshi Kumar
Dispute Resolution Expert with 3+ years of experience in bankingoperations, financial services, and fraud/dispute management. Skilled in handlinginternational voice-based client interactions, dispute case management, chargebackprocessing, and VISA/MasterCard scheme adherence. Demonstrated success in managinghigh-value client accounts, resolving escalations, and ensuring compliance with KYC, AML,and regulatory guidelines. Adept at triaging disputes, transaction monitoring, and end-toend issue resolution, while collaborating with cross-functional teams to drive operationalexcellence. Seeking opportunities in operations, KYC, finance, and dispute/chargebackmanagement.
Experience
Analyst
Dec 2025 — Present · Gurugram, IN
Performing detailed case investigation for non-fraud card disputes in line with Visa and Mastercard scheme rules. Raising chargeback initiation and settlement across the complete dispute lifecycle.Analysing transaction history, merchant documentation, and customer evidence to determine dispute validity.Handling service-related dispute types including no-show, duplicate processing, cancelled services, and not-as-described.Applying accurate reason codes, timelines, and evidence requirements to ensure compliant case outcomes.Coordinating with merchants, card networks, and internal stakeholders to resolve disputes within SLA.Ensuring quality, accuracy, and financial recovery while minimizing bank risk exposure.Maintaining strict adherence to banking policies, scheme compliance, and audit standards.
Education
Delhi University
Bachelor of Commerce
2018 — 2021
Indira Gandhi National Open University
Master of Commerce
2023
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