Shivansh Tiwari

Hub Incharge @Flipkart

Ahmednagar, IN

1.Oversee Hub Operations including 12 frenchise while maintaining operational standards2.Delight customers with prompt and effective service.3.Manage customer escalations efficiently.4.Drive employee engagement initiatives and compliance with Zero Tolerance Policy (ZTP).5.Prepare business dashboards and review with Hub team and Area Manager.6.Handle budgeting, accounting, and petty cash expenses.7.Adhere to SOPs and Service Level Agreements (SLA).8.Maintain cost per shipment (CPS) and ensure profitable operations.9.Coordinate with departments for compliance and statutory requirements.10.Train, motivate, and manage team performance, while controlling attrition.11.Ensure safety, hygiene, and high-quality facilities.12.Grievance handling and conducting open house meetings for team feedback.13.Escalate critical information to senior management and departments for action.14.Achieve Key Performance Indicators (KPIs) and set goals for the team.

Maharashtra State Board of Secondary and Higher Secondary Education (MSBSHSE)

HSC, Liberal Arts and Sciences/Liberal Studies

Uttar Pradesh State Board of High School and Intermediate Education (UPMSP)

SSC, Mathematics

Dr. Ram Manohar Lohia Avadh University

Bachelor of Arts - BA

Vivekananda Global University

Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management