Shivansh Singh
Assistant Manager - Financial Operations || Credit & Collections
- Role
- Assistant Manager at Genpact
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Shivansh Singh
As an accomplished Assistant Manager with over 5 years of specialized experience in…
Experience
Assistant Manager
Oct 2025 — Present · Gurugram, IN
Leading team operations and ensuring consistent performance in line with SLAs and KPIs- Monitor, coach, and mentor team members to build a supportive and high-performing culture- Develop strategies to achieve business goals, and communicate clear instructions and expectations- Address team escalations, resolve operational issues, and ensure seamless day-to-day workflow- Deliver high-quality client service and build relationships with both clients and internal partners- Create and maintain reports to update stakeholders on progress and performance- Support the implementation of process improvement projects and maintain compliance with company policies- Collaborate with other managers and leaders to enhance business efficiency and client satisfaction.
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