Shivani Reddy
Senior Technical Account Manager at Amazon Web Services (AWS)
- Role
- Sr Technical Account Manager at Amazon Web Services (AWS)
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shivani Reddy
Currently working in Amazon Web Services as Technical Account Manager (TAM)Worked in Honeywell Technology Solutions Lab as a Linux Systems Engineer involved in DevOps activities.Expert level experience with RHEL 7.X, 6.X and well experienced in automating and developing the customized Operating System using CentOS 7, RHEL 7, Unix and Solaris for various Airports and their Operations which includes bundle of packages and customization for various application deployments:AWS Certified Solutions Architect - Associate from Feb 2020RHEL 6 Certified Engineer since 2015.Received several bronze awards from Honeywell on the successful delivery of various Airports Projects.While in Cognizant, received Customer Champion Award for the Quarter in appreciation for saving the customer (Major ISP in USA) from a huge penalty by fixing an issue on the critical payment servers.
Experience
Sr Technical Account Manager
Sep 2023 — Present · Bengaluru, IN
As a Senior Technical Account Manager (TAM) at AWS Enterprise Support, I serve as a trusted technical advisor to enterprise customers, bridging the gap between business objectives and cloud technology solutions. I partner closely with key stakeholders to develop and execute strategic cloud initiatives that drive innovation, operational excellence, and business value.My role involves building deep customer relationships while providing proactive guidance across their AWS journey. I lead architectural reviews, technical deep dives, and operational assessments to optimize infrastructure, enhance security postures, and improve cost efficiency. By identifying potential risks and recommending solutions before they impact production, I help customers maintain high availability and reliability of their critical workloads.I coordinate cross-functional teams within AWS to resolve complex technical challenges, serving as the primary escalation point and customer advocate. Through regular business reviews, technical workshops, and knowledge transfer sessions, I ensure customers maximize their AWS investments and continuously evolve their cloud capabilities.Technical Expertise1. Operations Excellence: Implement robust monitoring, automation, and incident response processes; design disaster recovery solutions 2. Cost Optimization: Analyze spending patterns, implement resource tagging, and develop FinOps practices for cloud financial management 3.Technical Leadership: Lead cross-functional teams during critical incidents; facilitate knowledge transfer and advocate for customer needs within AWS
Education
Visvesvaraya Technological University
Bachelors in Engineering with Distinction, Computer Science & Engineering
2007 — 2011
Skills
- Management
- Linux
- System Administration
- Unix
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