Shivani Patel
Health Services Research & Strategic Analytics | Healthcare Administration
- Role
- Patient Experience Assistant - Strategic Analytics at Baptist Memorial Health Care
- Location
- Memphis, TN, US
- LinkedIn followers
- 500 followers
About Shivani Patel
As an intern at Baptist Memorial Health Care, I apply my data analytics and health…
Experience
Patient Experience Assistant - Strategic Analytics
Feb 2025 — Present · Memphis, TN, US
As a Patient Experience Assistant at Baptist Memorial Health Care Corporation, I provide operational and analytical support for patient experience initiatives across Baptist\'s facilities and corporate system. I collaborate with Press Ganey and hospital teams to identify and resolve reporting discrepancies, including missing data tied to specific cost centers. My role involves communicating directly with Press Ganey to ensure survey data accuracy and alignment with facility reporting structures. I also partner with the Physician Relations team to compile and validate provider databases for annual physician engagement surveys. Furthermore, I support strategic initiatives led by the Chief Experience Officer by delivering accurate data and insights that inform enterprise-level patient experience improvements.
Education
University of Memphis
Bachelor of Business Administration - BBA, Business Administration and Management
2017 — 2021
University of Memphis
Master of Business Administration - MBA
University of Memphis
Master of Health Administration - MHA
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