Shivani Pakeer
Business Analyst | Data & Analytics Specialist | Optimizing Customer Experience, Operations & Performance Metrics
- Role
- Business Analyst at T-Mobile
- Location
- Hoboken, NJ, US
- LinkedIn followers
- 500 followers
About Shivani Pakeer
I hold a Master’s degree in Management & Information Systems and bring hands-on experience as a Business Analyst and Data Analyst. Over the years, I have worked in industries such as IT services and consulting, delivering data-driven solutions to improve decision-making and business outcomes.My expertise includes SQL, Python, Tableau, Power BI, and Agile methodologies, with proven success in optimizing data pipelines, building interactive dashboards, and supporting cross-functional teams. I take pride in translating complex data into actionable insights that drive efficiency and innovation.I am passionate about bridging the gap between business needs and technology solutions while continuously learning and applying new tools to deliver measurable impact.
Experience
Business Analyst
Aug 2025 — Present · US
I led end-to-end analysis of user interaction, campaign performance, and outcome data across multiple digital and operational channels to identify trends, growth opportunities, and performance gaps. I partnered with stakeholders to gather reporting requirements, assess feasibility, and recommend optimal reporting solutions, while developing and executing complex SQL queries using joins, CTEs, and aggregations to extract, model, and summarize data from multiple internal sources with high analytical accuracy.I designed, built, and maintained Tableau and Power BI dashboards to monitor KPIs such as conversion rates, funnel performance, yield, and portfolio health for business and leadership teams. I supported ongoing campaign and portfolio analysis in a high-velocity environment, troubleshot data discrepancies and KPI mismatches, documented report logic and refresh processes, and continuously improved data quality, accessibility, and trust while managing multiple parallel analytical workstreams.
Education
Geethanjali College of Engineering and Technology
Bachelor of Technology - BTech, Computer Science
Stevens Institute of Technology
Master's degree, Information Systems
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