Shivani Khandelwal

About Shivani Khandelwal

Solutions focused, Meticulous and result-oriented professional having successful career in IT arena with expertise in Account Management, PMO, Project Management, Delivery, Resource management and Quality assurance Demonstrated excellence in delivering projects and solutions through expert leadership of cross-functional on-shore and off-shore support organizations Proactively drives service level management to meet or exceed quality of service commitments Demonstrated commitment in establishing and maintaining quality standards by initiating, planning, and implementing innovative process improvement strategies Experienced professional with superior ability to motivate personnel and enhance the overall efficiency, performance, and compliance with standard procedures and regulations Proficient in process optimization through re-designing and streamlining operations and process flows Diligent, self motivated, committed, hard task master with excellent Communication, Presentation, Interpersonal and Problem solving skills

Experience

1. Senior Project Manager

   Microsoft

   Jul 2024 — Present · Hyderabad, IN

Education

• Gandhi Institute of technology and Management , GITAM, Vishakapatnam

  Bachelor’s Degree, Bachelors of Business Management

  2003 — 2006

• Institute of Chartered Financial Analyst of India

  Master of Business Administration (M.B.A.), Marketing and IT

  2008 — 2010

Skills

• Integration
• Team Management
• Key Account Management
• Sdlc
• Product Management
• Vendor Management
• Competitive Analysis
• Marketing
• Outsourcing
• Quality Assurance
• Service Delivery
• Business Analysis
• Project Management
• Business Intelligence
• Software Project Management
• Cross-Functional Team Leadership
• Crm
• Itil
• Pre-Sales
• Six Sigma
• Requirements Analysis
• Business Process
• Team Leadership
• Erp
• Pmp
• Business Development
• Program Management
• Management
• Solution Selling
• Itil V3 Foundations Certified
• IT Service Management