Shivani Jaiswal
Genpact | Ex-WNS | Project Manager | Data Analytics | Power BI | Tableau | Business Intelligence | Market Research | IIFT Delhi | Agile | Scrum | CSM® | CSPO®
- Role
- Operations Manager at Genpact
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
Experience
Operations Manager
Feb 2024 — Present · Gurugram, IN
Project 2:Complaint Handling Manager for a Global Medical Device Major Client for overseeing the efficient and effective management of customer complaints related to Medical Devices. • Implement and oversee quality control procedures to monitor and maintain service quality.• Conduct inspections and audits to identify events, non-conformances, or deviations from quality standards.• Ensure adherence to quality control processes at all stages of service delivery.• Supervise, mentor, and train a team of quality Analyst.• Set performance goals and expectations for the team also monitor and assess team performance regularly.• Stay up to date with medical device regulations (e.g, FDA, ISO 13485) and ensure compliance in complaint handling processes.• Collaborate with QA Global team to address regulatory requirements related to complaints.• Lead root cause analysis when require of events related to services process to identify underlying issues.• Collaborate with cross-functional teams to investigate issues and deviations.• Initiate and track corrective and preventive actions (CAPAs) to events and or process Deviations.• Develop and implement continuous improvements projects / quality improvement initiatives for the specific Costumer account. • Identify trends and patterns in all processes to prevent recurrence.• Provide ongoing training and development opportunities QA staff.• Promote a culture of continuous learning and improvement within the team.
Education
Indian Institute of Foreign Trade
Executive Post Graduate Diploma in Management (EPGDIB), International Business/Trade/Commerce
2018 — 2019
HWZ University of Applied Sciences in Business Administration Zurich
Business/Managerial Economics
2019 — 2019
St. Mary's Academy - Saharanpur
Senior Secondary, Science & Economics
Mahatma Jyotiba Phule Rohilkhand University ®
B.Pharm, Pharmacy
2003 — 2007
Vellore Institute of Technology
M.Tech, Biomedical/Medical Engineering
2007 — 2009
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