Shivani Goldie

Implementation Team Lead @Robin Ai

London, GB

Robin AI is a Series B+ legal technology startup that uses AI to simplify and speed up contract review, negotiation, and management. Its software and managed services automate repetitive legal tasks, combining proprietary machine learning with expert human review for clients ranging from startups to Fortune 500 companies- Led end-to-end software implementation projects, delivering results on time and within scope- Acted as the primary point of contact for clients, ensuring a seamless and positive onboarding experience- Supervised and mentored Implementation Associates, managing contributions to meet key milestones- Served as the escalation point for project blockers, working cross-functionally with engineering, product, and support teams to drive resolution- Proactively identified and communicated customer challenges, collaborating with stakeholders to troubleshoot and implement effective solutions- Provided regular reports to senior leadership on project status, key challenges, and customer feedback. Key Achievements- Achieved a 100% client conversion rate by successfully upselling every trial customer to full production, demonstrating exceptional consultative selling and relationship management skills- Led onboarding process design, including the development of repeatable, scaleable processes, and the deployment of new project management software.