Shivani Gaind
Customer Experience Leader| Customer insights | Program Management
- Role
- Director, Global Customer Experience at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Shivani Gaind
Customer and business insights leader, passionate about bringing a positive change to the way organizations do business, design and market products & services and engage with customers, all with the end goal of bringing a ‘wow’ to the customer experience. In my 25+ years of experience, I\'ve exponentially improved customer satisfaction and loyalty for leading brands and organizations through my expertise in research, insights, analytics and change management principles. I have a strong understanding of consumer behavior and cultural nuances, having worked with organizations spanning across industry sectors in three countries - India, Singapore and US.I have a reputation for methodical analytical thinking combined with insightful focus. I enjoy working with cross functional teams and ambiguity brings out the best in me. Specialties: Customer insights, Customer Experience (CX), Business Insights, Market Research, Customer Relationship Management (CRM), Change Management, Strategy and Planning, Project Management, Balanced scorecard and KPI development, Product Management, Product Innovation
Experience
Director, Global Customer Experience
Jan 2023 — Present · Seattle, WA, US
Education
University of Mumbai
Bachelor of Science (B.Sc.), Life Sciences, Biochemistry
University of Mumbai
MBA, Marketing
Skills
- Market Planning
- Channel Partners
- Product Development
- Strategic Partnerships
- Team Management
- Consumer Insights
- Integrated Marketing
- Marketing Communications
- Vendor Management
- Product Management
- Fmcg
- Product Launch
- Segmentation
- Partner Management
- Strategy
- Customer Relationship Management (Crm)
- Market Research
- Management
- Consulting
- Customer Insight
- Marketing Management
- Market Analysis
- Strategy Development
- Key Account Management
- Competitive Analysis
- Customer Experience
- Program Management
- Crm
- Leadership
- Business Planning
- Marketing Research
- Cross-Functional Team Leadership
- Marketing Strategy
- Business Development
- Analytics
- Business Strategy
- Business Intelligence
- Product Marketing
- Consumer Behaviour
- Consumer Behavior
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