Shivani Vasani
Building Customer Experience at Snabbit | Ex Customer Experience LoveLocal | Service Delivery Management | Ex Meru Cabs | Ex Ola Cabs
- Role
- Director Customer Experience at Snabbit
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Shivani Vasani
Customer Experience & Operations Leader with 22+ years of experience in customer…
Experience
Director Customer Experience
Feb 2025 — Present · Mumbai, IN
Transforming customer experiences through innovative strategies and empathetic leadership. driving customer-centric initiatives, that foster loyalty, satisfaction, and growth through data-driven insights and process improvements. Building a high-performing team and delivering exceptional service that exceeds customer expectations.## Driving Excellence through- Innovative Strategies- Empathetic Leadership- Automation & Process Optimization
Education
Gandhi Shikshan Bhavan
SSC, English
1985 — 1997
I.J.Patel
SSC, English
1987 — 1997
Mithibai College
B.A, Psychology
1998 — 2002
Skills
- Business Process Improvement
- Service Delivery
- Business Analysis
- Team Management
- Process Migration
- Vendor Management
- Customer Support
- Customer Relations
- Outsourcing
- Management
- Team Building
- Customer Service
- Performance Management
- Crm
- Leadership
- Operations Management
- Business Process Outsourcing (Bpo)
- Call Centers
- Business Development
- Call Center Development
- Project Management
- Transition Management
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