Shivani Tiwari
Credit Card Specialist (Fairstone Bank) @Zedd Customer Solutions Inc
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WORK HISTORY
Credit Card Specialist (Fairstone Bank) @Zedd Customer Solutions Inc
ON, CA
Serve as the first point of contact for customers regarding credit card inquiries, delivering clear and professional support across multiple communication channels.• Assist clients with account balance inquiries, transaction details, and understanding finance charges or fees.• Support customers in activating new credit cards and guide them through initial setup and security protocols.• Address and resolve issues related to lost, stolen, or blocked cards, including card replacements and account security checks.• Educate customers on credit card features, payment options, due dates, and responsible card usage to promote financial wellness.• Escalate complex cases to appropriate departments while maintaining follow-up to ensure resolution.• Maintain high standards of confidentiality, compliance, and customer service in line with banking regulations and internal policies.• Document customer interactions accurately and efficiently using CRM systems.• Contribute to a positive customer experience by meeting or exceeding key performance indicators (KPIs) for service quality and responsiveness.
EDUCATION
Oriental College of Management (Oriental Group)
Master of Business Administration - MBA
ABOUT SHIVANI TIWARI
A multi-lingual person with a proven ability to deliver. A quick learner who can absorb new ideas and can communicate clearly and efficiently. flexible in the ability to adapt to challenges when they arise and at the same time remaining aware of professional role and boundaries.
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