Shivani Thakur
Global Head Disputes Practice @Genpact
Signup · Get unlimited contacts
WORK HISTORY
Global Head Disputes Practice @Genpact
Toronto, ON, CA
Lead strategic advisory for global financial institutions, focusing on disputes, fraud, and operational transformation. Identified up to 50% productivity gains via AI, data, and platform modernization- Partnered with C-suite leaders to design digital-first solutions for dispute resolution and fraud mitigation - Implemented AI-driven initiatives to enhance customer experience, reduce chargeback cycle times, and improve outcomes.
EDUCATION
Schulich School of Business
MBA
University of Toronto
Bachelor of Science (BSc)
ABOUT SHIVANI THAKUR
Senior executive with 20+ years of experience in disputes management, fraud risk, and product strategy across leading financial institutions and fintechs. Proven ability to build strong C-suite relationships, drive customer satisfaction, and deliver innovative solutions that optimize dispute and chargeback processes. Adept at leveraging data and market insights to shape product strategy, improve customer experience, and generate sustainable growth. Experienced leading global, multidisciplinary teams and collaborating across product, account management, and operations functions to implement transformation initiatives. CFA and MBA qualified with recent AI certifications, bridging deep financial expertise with modern digital and data-driven leadership.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.