Shivani Sharma

About Shivani Sharma

As a Client Relationship Manager, I act as the primary point of contact for client deliverables. I am committed to maintaining comprehensive records of successful project deliveries. My strong organizational skills enable me to effectively manage and resolve conflicts with third parties and service providers, and prioritize tasks according to deadlines and responsibilities. I excel in fostering collaboration across the organization, building a robust network of contacts both internally and externally. With proven experience in managing a portfolio of complex projects, I also ensure the careful documentation of any issues, questions, or requests. Additionally, I work closely with internal teams to identify opportunities for continuous improvement and assist in streamlining onboarding processes. Business Reengineering · Project Management · Client Onboarding · Support Services · Cloud Migration · Sales Strategy · Oracle ERP · Digital Transformation · Business Applications · Analytical Skills · Information Technology · New Client Acquisitions · Enterprise Account Management · Enterprise Accounts · Presentation Skills · Relationship Development · Client Relations · Lead Qualification · Team Handling ·

Experience

1. Client Relationship Manager

   IT Convergence

   Jun 2025 — Present

   Committed to building and nurturing robust relationships with prospective clients, with a keen understanding of their needs to ensure high levels of satisfaction.• Monitor key performance indicators (KPIs) to ensure adherence to service-level agreements (SLAs), oversee incident resolution processes, and provide comprehensive reports on service quality.• Provide guidance and mentorship to service delivery teams, ensuring effective task allocation and resolution of any conflicts that may arise.• Identify areas of inefficiency, implement best practices, and drive initiatives focused on continuous service improvement.• Strategically plan resource allocation, manage budgets effectively, and optimize costs while maintaining high standards of quality.• Develop and maintain robust relationships by serving as the primary point of contact, effectively managing expectations, and promptly addressing and resolving any issues or escalations.• Possess a thorough understanding of technical aspects to facilitate coordination among teams and ensure the successful delivery of services and solutions.

Education

• Lovely Professional University

  Bachelor of Technology - BTech, Information Technology

  2010 — 2014

• DPS Delhi

  Science

Skills

• Marketing Communications
• Trade Shows
• Event Management
• Event Planning
• Market Research
• Marketing
• B.pharmacy
• Public Relations
• Marketing Strategy
• Microsoft Excel