Shivani Sharma

Senior Success Guide @Salesforce

Hyderabad, IN

Strategic Customer Collaboration:Prioritise discussion and success map based on pain points, value creation potential, & and customer priorities. Leverage this insight to collaborate effectively. Cultivate & and nurture a robust relationship between Salesforce and the client.Leadership in Expert Coaching Sessions:Lead expert coaching sessions with clients, analyzing their needs and strategies. Define workflows, gather information, and provide tailored solutions aligned with their business objectives. Conduct 1:Many calls for the French Market to address urgent customer inquiries.Collaboration with Sales Team:Closely collaborate with the sales team (Account Executives, Solution Engineers, and Sales Managers) to ensure the provision of all necessary resources, facilitating the client\'s journey with Salesforce.Program Development and Continuous Improvement:Support the organization in continuously developing programs, with a focus on enhancing processes, delivery, and service to customers. Drive the implementation of an enablement roadmap.Cloud Champion and Team Support:Act as a Cloud champion, actively participating in bi-weekly meetings to contribute to the development of the product and training materials. Present the latest features for each release to the team, keeping them informed about cloud-related news, and assisting when needed for their cases.Queue Management and Case Oversight:Manage cases in the queue, ensuring timely delivery to the appropriate success specialists. Request additional information when necessary and ensure all prerequisites are met for efficient case resolution.

Indian Institute of Management, Indore

Executive MBA in Global Business Management

M.G.N Public School

XII Grade, Science

M.G.N Public School

X Grade, Science

Galgotias College of Engineering and Technology

B.tech, Instrumentation and Control