Shivani Saraf

Experience

1. Senior Associate

   Capgemini

   Sep 2023 — Present · Noida, IN

   Utilized Citrix software to accurately process and manage billing charges. Generated and verified invoices, ensuring timely and precise billing in accordance with company policies. Leveraged Citrix for efficient payment posting to customer accounts. Reconciled discrepancies and ensured accurate account balances, improving cash flow and reducing outstanding receivables. Responsible for checking patient eligibility with medical insurance providers to ensure coverage and reduce claim denials. Verified patient information and insurance details prior to billing. Coordinated with client Loan Heath and Kimberly bell to resolve billing inquiries and payment issues. Delivered exceptional service and support, maintaining positive client relationships and ensuring satisfaction. Employed Citrix to prepare detailed billing reports and documentation for internal and external review. Analysed billing data to provide insights and enhance financial processes. Identified and implemented process improvements using Citrix software, contributing to streamlined billing and payment procedures and increased operational efficiency.

Education

• Chatrapati Sahuji Maharaj Kanpur University, Kanpur

  Bachelor of Arts - BA