Shivani Saini
Telemarketing Officer @Focus Ireland
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WORK HISTORY
Telemarketing Officer @Focus Ireland
Dublin, IE
Contacting existing or potential donors and supporters by telephone as part of marketingand event campaigns.Achieve high productivity and ensure key performance indicators are met.Attend campaign briefing and training adhere to the objectives of this campaign within thephone call to our supporters.Report on own performance and progress to relevant campaign lead and line manager.Maintain a high-quality professional, friendly and polite manner across all interactions.Adapt style of communication to suit the needs of the campaign and target audience.Identify opportunity for cross-selling and adapt ask based on information gathered.Continuously spot opportunities, problem solve, collaborate and flag issues for correction tothe team.Supervise, train and report on calls from temporary staff or volunteers.Ensure that all data is handled with sensitivity and in accordance with Data Protectionlegislation and financial best practice.Ensure the delivery of accurate data input to our CRM system (MS Dynamics) to facilitaterecord keeping, communications and relationship development.Assist Fundraising Team with additional ad-hoc duties as and when required.
EDUCATION
ITM Universe
Bachlore, Computer Science
Parul University
Diploma, Computer Engineering
Parivar Vidhyalay School
High School
ABOUT SHIVANI SAINI
Passionate and results-driven professional with a strong background in donor care, client relationship management, and fundraising. With hands-on experience in both nonprofit and corporate sectors, I specialize in fostering meaningful connections, driving donor engagement, and delivering exceptional service.Currently working as a Telemarketing Officer at Focus Ireland, I excel in collaborating with fundraising teams to develop impactful strategies, ensuring high-quality donor interactions, and leveraging CRM tools like MS Dynamics to maintain data accuracy and efficiency. My experience also includes supervising and training teams, tailoring communication to diverse audiences, and contributing to data-driven decision-making.Previously, I have held roles such as Client Relationship Manager and Sales Team Lead, where I successfully managed customer portfolios, exceeded sales targets, and implemented strategies for business growth. My technical background in computer engineering and certifications in WordPress development further enhance my ability to innovate and adapt in dynamic environments.I am deeply committed to making a positive impact, whether by building trust with stakeholders, improving processes, or achieving organizational goals. Let\'s connect to discuss opportunities in donor care, relationship management, or fundraising initiatives!
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