Shivani Sahu
Major Incident Manager
- Role
- Major Incident Manager at IBM
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Shivani Sahu
Infosys relies on the leadership of a Major Incident Manager to ensure seamless…
Experience
Major Incident Manager
Jul 2023 — Present · IN
Lead and resolve P1/P2 incidents ensuring business continuity in a 24x7 global IT environment. • Facilitate bridge calls and war rooms for collaborative incident resolution across multiple teams and third-party vendors. • Serve as the Single Point of Contact (SPOC) for major incidents, providing updates and ensuring transparency for stakeholders. • Perform Root Cause Analysis (RCA) and work with problem management to implement permanent fixes and prevent recurrence. • Drive continuous improvement initiatives by collaborating with change, service, and problem management teams.
Education
Barkatullah University, Bhopal
Master of Business Administration - MBA
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