Shivani Ravi
Customer Success Management | Driving Retention, Growth & Client Success | Program Management
- Role
- Customer Success Manager at Freshworks
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Shivani Ravi
Experienced Customer Success Manager and Program Management professional with over 6 years of expertise in driving customer retention, growth, and client satisfaction in dynamic environments. I specialise in building strategies that optimise customer journeys, foster long-term relationships, and ensure successful product adoption, ultimately driving business outcomes.Adept at collaborating with cross-functional teams, I excel in designing and implementing data-driven solutions that streamline processes and reduce churn. I bring a proven ability to align business goals with customer needs, enabling efficiency and sustainable growth.I’m passionate about leveraging innovation, technology, and collaboration to create impactful changes that transform customer experiences and drive measurable business success.
Experience
Customer Success Manager
Aug 2018 — Present
Education
Anna University Chennai
Bachelor of Engineering - BE, Electrical and Electronics Engineering
2014 — 2018
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